Samsung Galaxy S25 Ultra – Front Camera Fogging Issue

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

As per your concern, we would like to inform you that just as dew may appear on the surface when glasses or other objects are exposed to rapid temperature changes, the camera lens of the device may fog up or form dew condensation if the device is exposed to sudden changes in air temperature because of the temperature difference between the outside and inside of the camera lens. This is a phenomenon that can occur in certain usage environments. 

Depending on the case, this phenomenon may also occur on all other models. Please try to avoid exposing the camera lens to sudden temperature changes during use. 

If fogging does occur, please allow the camera lens to dry naturally at room temperature before using, otherwise the image may appear blurry. Before releasing the device, we have conducted strict internal waterproof testing and inspections.

However, if the waterproof function is compromised by external factors such as drops or impacts beyond IPx8 conditions, moisture can enter the camera lens.

If the phenomenon persists and causes discomfort during use, it is recommended to seek technical assistances from a service center for a more detailed inspection.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

I've had this issue on two separate S26 Ultra units, condensation/fog inside the camera lens. A third device in my household (different unit) works fine, so it doesn't seem random.

I'm collecting reports from other affected users to see how widespread this is. If enough of us report the same pattern, it's harder to dismiss as one-off.

Quick form (2 min): https://www.jotform.com/262408352320044

I'm just a fellow user, not affiliated with Samsung. Your info won't be shared or used for anything else.

If you'd like to connect and potentially coordinate a joint complaint (consumer forum, etc.), there's an option for that in the form too.

How you solve it

Issue is solved? Or not s25 ultra same issue and I again buy extend Warranty