title:

Restoring data from cloud

(Post creation time:  

06-26-2018 11:56 PM

)

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S

Sbrown

Active Level 3

last edited

 

06-26-2018 11:56 PM

 

in

 
Can't retrieve data from samsung cloud though had done backup before reset.
    • A

      admin_

      Expert Level 5

      06-29-2018 07:28 AM

       

      in

       
      Thanks for being with Samsung and sharing your concern. We would request you to sign in the Samsung Account by navigating to Settings >> Cloud & Accounts >> Samsung Cloud >> Restore as then the backed up data will be restored. Make sure you are having high speed internet connection in order to do the same. Be sure to hit ♡ when you find an answer that works for you.
      For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

      0 likes

      S

      Sbrown

      Active Level 3

      07-5-2018 11:59 PM

       

      in

       
      Thanks for the reply. I did as informed but it says no backup data to restore although I had done the backup in cloud. I could only retrieve partial data.

      0 likes

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