Hey, I found this recently that there might be a bug in recent app tab (Background apps) which shows one active app in the background but when a user clicks on the link it shows no app running/active in the background.
Can find screen shot attached
NSM001
Expert Level 5
12-3-2023 10:45 AM
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Kunal2
Expert Level 1
12-3-2023 05:35 PM
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RespectedSir
Active Level 5
12-3-2023 05:38 PM
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cs_member10
Moderator
12-4-2023 03:02 AM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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