title:
Poor Network reception issue
(Post creation time:
07-8-2023 01:43 PM
)
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akshaz
Active Level 5
07-8-2023 01:55 PM
in
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Ravi-vegeta
Active Level 5
07-8-2023 04:36 PM
in
iamrohitkm
Expert Level 5
07-9-2023 01:45 AM
in
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TechiePradhumn
★
07-9-2023 03:42 AM
in
https://r2.community.samsung.com/t5/Tech-Talk/Troubleshooting-Steps-For-Cellular-Network/td-p/13671871
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cs_member10
Moderator
07-12-2023 02:07 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-connectivity/
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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Tech_Al
Active Level 2
08-24-2023 03:10 AM
in
This is likely the last Samsung product I will purchase.
Will not trust a company that continually fails to acknowledge an issue with its product and simply keeps on asking customers to take it to the service centre.
I ask, what miracle will happen at the service centre when it's a flaw with the product?
So many customers are complaining about this issue worldwide (i.e., losing network whenever signal is low and then failing to reconnect) and the same on your Samsung Members community but your CS representatives call back and say they have never heard of such an issue. This itself shows that you are deliberately trying to not acknowledge the issue.
Losing 1 customer like me is not a big deal I know. In any case you can consider my complaint closed. I do not wish to waste my time following up on this anymore. Will get these devices exchanged and move to an iPhone which in my past experience has been the most reliable device. Maybe lacks functionality but at least reliable.
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