title:
One ui beta withdrawal
(Post creation time:
05-6-2025 03:52 AM
)
438 Views
D
devansh_o4
Active Level 3
I previously enrolled in the One UI beta program but have since withdrawn to switch to the stable version. However, Smart Switch on my desktop does not recognize my device as being on the beta, and the option to update to the stable version or downgrade is unavailable. I contacted customer support, but they were unable to provide a solution. Has anyone encountered a similar issue, or does anyone know how to update to the stable release?
P.S. I am aware that I can manually install the stable version using Odin, but this will void the warranty.
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Kuldeep_Rvl
Expert Level 5
05-6-2025 04:35 AM
in
0 likes
cs_member10
Moderator
05-6-2025 10:54 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
nikhilreddyr
Active Level 4
05-7-2025 02:16 AM
in
devansh_o4
Active Level 3
05-8-2025 06:43 AM
in
0 likes
Shashie20
Active Level 1
06-22-2025 05:47 PM
in