‎No ringtone while call screening | Samsung Members Community

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RahulDandona

Beginner Level 2

last edited

06-5-2026 06:06 PM

in

In the update of V8.5 with the call screening feature phone doesn't ring while the call is on screening i.e. all the unknown calls go on silent.

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_imKrishPatil
Active Level 7
06-5-2026 06:42 PM

in

Galaxy S
Okay brother, got your issue that you want to have a ringtone and don't want your calls, especially unknown calls, to directly get into this call screening. Here you can do that at your home. I will give you the step-by-step guide to how to enable it 🙏
1. Open your phone application. At the right corner, you will see three dots. Click on them.
2. At the top, you will see the option "Call Screening". Click on it, then scroll down. You will see the option "Auto Call Screening". Turn off that toggle. Now your unknown call will not automatically go on call screening.
3. Here, during the call first, you can choose whether to put call screening or not 🙏

So from now, you will get the ringtone for unknown caller 📞👍

If my comment was being helpful to you, then you can click three dots near my comment and select the option "Accept Solution". 🙂 👍
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cs_member10
Moderator
06-6-2026 09:15 AM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to share some troubleshooting steps which may resolve the issue.

When Auto screen calls is turned on, suspected spam, phishing, or unknown calls are screened automatically.

1. Tap Phone app.
2. Tap More options icon.
3. Select Settings.
4. Select Call screening.
5. Select Auto screen calls.
6. Turn on Auto screen calls and select types of calls you want to screen.

In this you can either turn this option off or select which type of calls you want to auto screen.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information Error log file, video or screenshots. This will help us to further investigate and resolve your concern.

To share a log file, click on the Samsung Members Application :-
Open Samsung Members Application > Support > Tap on error report > Type your query > Send.

Warm Regards,
Samsung Customer Support
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No ringtone while call screening

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