Hello!
All settings like Find My Mobile, Remote Controls, Offline Finding, and location are enabled, and the phone is connected to the internet. However, I'm unable to track, ring, or lock the device using Samsung Find.
The only time the location updates is when the phone is about to shut down (last location). Live tracking and remote actions are not working at all.
Is anyone else facing this issue or found a fix?
sumitkhemnar
Expert Level 5
04-22-2026 03:04 PM
in
ย1. Samsung Account Sync Refresh
Kayi baar background mein account sync atak jata hai:
Settings > Samsung Account (Sabse upar) > Profile > Sync Services.
Yahan "Find My Mobile" ko OFF karke dobara ON karein. Isse server ke saath connection refresh ho jayega.
2. Battery Optimization Check (Most Important)
One UI mein aggressive battery saving features Find My Mobile ke live background process ko kill kar dete hain:
Settings > Apps > Find My Mobile.
Battery par jayein aur ise "Unrestricted" par set karein.
Yahi same cheez "Samsung Find" app ke liye bhi karein.
3. Google Play Services Cache
Samsung Find ka location data Google Play Services ke through pass hota hai:
Settings > Apps > Google Play Services.
Storage > Clear Cache karein. (Data clear mat karna, sirf cache).
4. "Remote Unlock" ko Re-enable karein
Settings > Security and Privacy > Lost Device Protection > Find My Mobile.
"Remote Unlock" ko ek baar OFF karke ON karein. Isse device ko "Ring" aur "Lock" karne ki permission reset ho jati hai.
๐ Expert Note for Community:
"Doston, agar Find My Mobile sirf 'Last Location' dikha raha hai aur live tracking nahi kar raha, toh iska matlab hai ki app 'Sleep Mode' mein chali gayi hai. App settings mein jaakar Battery ko 'Unrestricted' par set karein aur Samsung Account sync ko refresh karein. Isse live tracking turant shuru ho jayegi! Agar ye kaam kare, toh 3 dots (โฎ) par click karke 'Accept as Solution' mark kar dena! Shukriya! ๐๐"
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cs_member10
Moderator
04-23-2026 08:45 AM
in
ยDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, regarding the speaker issue. We would request you to kindly perform the following steps to resolve your issue.
How to unlock your device using โFind My Mobileโ if forgot your PIN/Pattern/Password
Find My Mobile (FMM) is available for only those devices that have a Samsung account and have enabled โRemote Controlsโ in advance.
Note: Your device should be turned on, connected to a network, and registered on your Samsung account.
The 'Remote unlock' feature should be activated on your device.
Path: Settings > Biometrics and Security > Find My Mobile> Remote unlock
Please follow the below steps:
Step 1: Go to Find My Mobile
https://findmymobile.samsung.com
and tap on 'Sign inโ.
Step 2: Enter your Samsung account ID & password
Step 3: Click on โSign inโ
Step 4: Select the device and click on 'Unlock'.
Step 5: Tap on 'Unlock'.
Caution: All of the screen lock information (Pattern, PIN, Password, and Biometrics) on the device will be deleted.
Step6: Enter your Samsung account password & Click on โNextโ Your phone will be unlocked
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
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