‎Help Needed: Recover Secure Folder Data After Factory Reset – Galaxy S21 Ultra

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abhipandey8989

Beginner Level 2

last edited

10-23-2026 04:32 PM

in

Galaxy S

Hello Samsung Community,

I urgently need help recovering my important private data from Secure Folder on my old Samsung Galaxy S21 Ultra.

I recently purchased a Samsung Galaxy S26 Ultra. Unfortunately, I factory-reset my old S21 Ultra without checking whether my Secure Folder data was backed up.

My Secure Folder contained important personal photos, videos, documents, and other private files that I really want to recover.

I would appreciate help with the following questions:

1. Is there any way to check whether my old Secure Folder data was backed up to Samsung Cloud or my Samsung account?

2. Can I restore my old Secure Folder data on my new Galaxy S26 Ultra?

3. If no backup was created, is there any official or technically possible way to recover the data after a factory reset?

4. Has anyone successfully recovered Secure Folder data in a similar situation?

5. Are there any Samsung-approved recovery tools or procedures I should try?

Device details:

- Old phone: Samsung Galaxy S21 Ultra

- New phone: Samsung Galaxy S26 Ultra

- Issue: Secure Folder data lost after factory reset

- Backup status: Unknown

This data is extremely important to me. I would be grateful for any verified solutions or advice from Samsung moderators or users who have experienced the same issue.

Thank you!

P
Panchumundro
Active Level 4
10-23-2026 06:19 PM

in

Galaxy S
No way bro.. secure folder is under knox matrics. If anything happen knox will erase all the datas from it..
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C
cs_member10
Moderator
10-27-2026 11:56 AM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

Basis your query, regarding the data missing issue on your device. We would share some quick steps with you that might help you solve the issue.

How to backup Secure Folder data:
Follow the given steps to back up 'Secure Folder' data on your Samsung Galaxy smartphone.

Note: Steps may vary as per the device model, UI version, and country.
Samsung account should be registered on your device, and the device connected to Wi-Fi.

Step 1: Go to Settings
Step 2: Tap on Biometrics and security
Step 3: Tap on Secure Folder
Step 4: Enter your PIN/Pattern/Fingerprint to unlock
Step 5: Tap on Backup and restore
Step 6: Tap on Back up Secure Folder data
Step 7: Tap on Auto backup to enable auto backup

Note: Auto backup will start when you have been connected to Wi-Fi for an hour and the phone is charging with the screen off. it will only run once every 24 hours and will not back up files larger than 1GB.

Step 8: Tap on Back up to take backup

How to restore Secure Folder data:

Follow the given steps to restore 'Secure Folder' data on your Samsung Galaxy smartphones.

Step 1: Go to Settings
Step 2: Tap on Biometrics and security
Step 3: Tap on Secure Folder
Step 4: Enter your PIN/Pattern/Fingerprint to unlock
Step 5: Tap on Restore
(Restore your Samsung Cloud backup to Secure Folder.)

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send.

Warm Regards,
Samsung Customer Support
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title:

Help Needed: Recover Secure Folder Data After Factory Reset – Galaxy S21 Ultra

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