title:

Heating issue

(Post creation time:  

10-23-2024 04:49 PM

)

414 Views

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Sureshkoodur

Active Level 1

last edited

 

10-23-2024 04:49 PM

 

in

 
My phone is getting heating issue pls help me with this 
  • N

    Nijju786

    Active Level 6

    10-23-2024 05:04 PM

     

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    Which model

    0 likes

    S

    Sureshkoodur

    Active Level 1

    10-24-2024 12:50 PM

     

    in

     
    S23FE

    0 likes

  • G

    goodthings

    Expert Level 5

    10-23-2024 05:08 PM

     

    in

     
    Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
  • G

    goodthings

    Expert Level 5

    10-23-2024 05:08 PM

     

    in

     
    Your's most welcome to here.
  • C

    cs_member10

    Moderator

    10-24-2024 03:42 AM

     

    in

     

    Dear Samsung Member,

    Greetings from Samsung Customer Support!

    As per your query, we would request you to kindly perform the following steps to resolve your issue.

    ● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

    → Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

    → You can reset your device by following the steps.
    1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
    2. Remember the Google password before resetting the device because it is required during initial setup.
    3. If you do not remember then advise to reset (Forgot password) his/her Google account.

    Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
    This will erase all data, including files and downloaded apps.

    If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

    Warm Regards,
    Samsung Customer Support

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