‎HDR Video Playback Issue | Samsung Members Community

K

krishbhardwaj00

Beginner Level 2

last edited

10-21-2026 01:51 PM

in

Galaxy S

Dear Samsung Support Team,

I am experiencing an issue with HDR video playback on my Samsung Galaxy S24 Ultra.

HDR photos on Instagram display correctly with HDR brightness and enhanced highlights. However, when I open or play an HDR video, the display suddenly switches from HDR to SDR, and the video no longer appears with the expected HDR brightness, contrast, and dynamic range.

This is frustrating because HDR photos work properly, but HDR video playback does not behave as expected. I would like Samsung to investigate whether this issue is related to the display software, HDR video processing, Instagram compatibility, or the device's HDR playback settings.

Device: Samsung Galaxy S24 Ultra
Issue: HDR videos switch to SDR during playback, while HDR photos display correctly on Instagram.

I request that your technical team investigate this issue and provide a proper solution through software updates or troubleshooting, if applicable. Please do not consider this a normal limitation without first investigating the difference between HDR photo and video playback.

I look forward to your response and a permanent resolution.

Thank you,
Samsung Galaxy S24 Ultra User

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C
cs_member10
Moderator
10-22-2026 01:14 PM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support
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title:

HDR Video Playback Issue

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