title:
Front facing camera having focus issue
(Post creation time:
07-11-2026 02:50 AM
)
95 Views
A
AntimThapa
Active Level 5
My samsung galaxy s24 ultra is having front facing camera focus issues. It focuses on most part of the face (i.e eyes, forhead, nose) but lacks focus on lower part of face like lips, chin and beard. Due to this my face unlock is not working fine. Most of the time it fails to recognize my face. Am i only the one facing this problem?
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Rj4434
Active Level 6
07-11-2026 10:49 AM
in
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AntimThapa
Active Level 5
07-11-2026 11:55 AM
in
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cs_member10
Moderator
07-11-2026 12:42 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Use a microfiber cloth or a cleaning wipe to clean the camera lens.
● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.
● Clear camera application data: Apps>Camera>Storage>Clear Data
● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Warm Regards,
Samsung Customer Support
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