‎Freezing issue | Samsung Members Community

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TharunTejaK

Active Level 1

last edited

04-9-2025 03:12 AM

in

Galaxy S

Galaxy s23 ultra is freezing the screen while using the instgram and it shut downs the mobile.

Happened 10-15 times after March update

Selected Answer
W
Wodehouse
Expert Level 5
04-9-2025 03:16 AM

in

Galaxy S
Instagram has known issues. They have released updates. Check and update your phone.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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akki78
Active Level 4
04-9-2025 03:15 AM

in

Galaxy S
Bro take a back up of your data and then boot in to recovery clear tou cache files from it in worst case please factory reset from recovery and chek if it reolves
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akki78
Active Level 4
04-9-2025 03:16 AM

in

Galaxy S
Before doing it please do the same with instagram uninstall and then install it
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Kxrxn
Active Level 1
04-9-2025 03:16 AM

in

Galaxy S
same in s24 ultra sometimes . only after insta shut down
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J
JUNN00
Active Level 4
04-9-2025 07:34 AM

in

Galaxy S
It is happening with my S23 as well.
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goodthings
Expert Level 5
04-9-2025 08:31 AM

in

Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
04-9-2025 08:31 AM

in

Galaxy S
Your's most welcome to here.
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Banjit_Kalita
Active Level 1
04-9-2025 09:58 AM

in

Galaxy S
S pen is not working smoothly in S23 ultra after March update
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title:

Freezing issue

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