title:
Freezed
(Post creation time:
05-12-2025 10:32 AM
)
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R
ranaaverse
Active Level 2
I am using galaxy S23 and while scrolling over instagram it got freezed and then automatically restated after one minute , it happened 4 times now from yesterday.
How can I resolve this ?
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GothamNegga
Active Level 2
05-12-2025 10:35 AM
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ranaaverse
Active Level 2
05-12-2025 10:35 AM
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GothamNegga
Active Level 2
05-12-2025 10:36 AM
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Anshul432
Beginner Level 3
05-12-2025 10:36 AM
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ranaaverse
Active Level 2
05-12-2025 10:39 AM
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Anshul432
Beginner Level 3
05-12-2025 10:41 AM
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ranaaverse
Active Level 2
05-12-2025 10:47 AM
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RohanSingh0
Active Level 6
05-12-2025 06:09 PM
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ranaaverse
Active Level 2
05-12-2025 06:19 PM
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RohanSingh0
Active Level 6
05-12-2025 06:21 PM
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Ramsundhar
Active Level 3
05-12-2025 06:16 PM
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Samsung should answer this. Samsung the ultimate Śúćƙéř
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ranaaverse
Active Level 2
05-12-2025 06:19 PM
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cs_member10
Moderator
05-13-2025 07:01 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
We would request you to kindly perform the following steps to resolve your issues.
● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.
→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.
→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.
● Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Close Background Apps.
● Remove third party application.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third party accessories.
● Kindly disable Power saving mode( if enable).
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
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goodthings
Expert Level 5
05-13-2025 10:24 AM
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goodthings
Expert Level 5
05-13-2025 10:24 AM
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dildaarub07
Active Level 4
05-14-2025 10:59 AM
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ranaaverse
Active Level 2
05-20-2025 10:11 AM
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