title:

Freezed

(Post creation time:  

05-12-2025 10:32 AM

)

828 Views

R

ranaaverse

Active Level 2

last edited

 

05-12-2025 10:32 AM

 

in

 
I am using galaxy S23 and while scrolling over instagram it got freezed and then automatically restated after one minute , it happened 4 times now from yesterday. 
How can I resolve this ?

    • G

      GothamNegga

      Active Level 2

      05-12-2025 10:35 AM

       

      in

       
      Same here buddy I think reinstalling instagram might work

      0 likes

      R

      ranaaverse

      Active Level 2

      05-12-2025 10:35 AM

       

      in

       
      No it didn't work
      G

      GothamNegga

      Active Level 2

      05-12-2025 10:36 AM

       

      in

       
      Can you check my post and tell me if this has been happening with you too?

      0 likes

    • A

      Anshul432

      Beginner Level 3

      05-12-2025 10:36 AM

       

      in

       
      Same with my S23. Started yesterday. Already happened 5-6 timealso overheats after restart.
      R

      ranaaverse

      Active Level 2

      05-12-2025 10:39 AM

       

      in

       
      I have contacted samsung chat support but they are good for nothing , dont know what to do ?

      0 likes

      A

      Anshul432

      Beginner Level 3

      05-12-2025 10:41 AM

       

      in

       
      How old is your phone? How is the battery life after update? What about heating issues?

      0 likes

      R

      ranaaverse

      Active Level 2

      05-12-2025 10:47 AM

       

      in

       
      It is nine months old, I am not facing any battery issues

      0 likes

    • R

      RohanSingh0

      Active Level 6

      05-12-2025 06:09 PM

       

      in

       
      I am also facing the same issue in my device..
      R

      ranaaverse

      Active Level 2

      05-12-2025 06:19 PM

       

      in

       
      I still don't know how to resolve it brother
      R

      RohanSingh0

      Active Level 6

      05-12-2025 06:21 PM

       

      in

       
      We can't fix this ourselves, gotta wait for the next software update.

      0 likes

    • R

      Ramsundhar

      Active Level 3

      05-12-2025 06:16 PM

       

      in

       
      I think its problem with samsung not with instagram. I do have the same issue

      Samsung should answer this. Samsung the ultimate Śúćƙéř

      0 likes

      R

      ranaaverse

      Active Level 2

      05-12-2025 06:19 PM

       

      in

       
      Yes , my question is for Samsung only , I have described my problem that's why I have to write whole scenario
    • C

      cs_member10

      Moderator

      05-13-2025 07:01 AM

       

      in

       

      Dear Samsung Member,

      Greetings from Samsung Customer Support!

      We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

      We would request you to kindly perform the following steps to resolve your issues.

      ● Galaxy device auto restart issue:
      → Kindly use a genuine Samsung charger.
      We always recommend using a genuine Samsung charger for charging your device.

      → There are two methods to disable the auto restart function.
      1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
      2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

      → If you are facing this issue after installing any new application then uninstall that application.
      Tap on Settings> Apps > desired app> Uninstall> Ok.

      ● Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.

      ● Check RAM in your device: Settings > Battery and device Care > Memory.

      ● Check app cache: Settings > Device care > Storage > CLEAN NOW.

      ● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

      ● Close Background Apps.

      ● Remove third party application.

      ● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

      ● Remove third party accessories.

      ● Kindly disable Power saving mode( if enable).

      ● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

      ● You can reset your device by following the steps:
      1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
      2. Remember the Google password before resetting the device because it is required during initial setup.
      3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

      Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

      If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

      Warm Regards,
      Samsung Customer Support

      0 likes

    • G

      goodthings

      Expert Level 5

      05-13-2025 10:24 AM

       

      in

       
      Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
    • G

      goodthings

      Expert Level 5

      05-13-2025 10:24 AM

       

      in

       
      Your's most welcome to here.
    • D

      dildaarub07

      Active Level 4

      05-14-2025 10:59 AM

       

      in

       
      Facing same issue

      0 likes

    • R

      ranaaverse

      Active Level 2

      05-20-2025 10:11 AM

       

      in

       
      Guys is this issue fixed yet aur not ?

      0 likes

    Related Content

    Freezed

    Freezed and restarts

    mob got freezed