title:

Facing issue with camera

(Post creation time:  

07-2-2024 06:20 PM

)

362 Views

R

rock470

Active Level 2

last edited

 

07-2-2024 06:20 PM

 

in

 
Im using s23 ultra from last one year ..
Im facing issue with camera from last one week, it get started with any action and start taking burst picture automatically... please solve my problem.. 
  • G

    goodthings

    Expert Level 5

    07-3-2024 12:38 AM

     

    in

     
    Please clear catche and clear data of this app also reset camera settings and reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

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  • G

    goodthings

    Expert Level 5

    07-3-2024 12:38 AM

     

    in

     
    Your's most welcome to here.

    0 likes

  • C

    cs_member10

    Moderator

    07-3-2024 04:07 AM

     

    in

     

    Dear Samsung Member,

    Greetings from Samsung Customer Support!

    As per your query, we would request you to kindly perform the following steps to resolve your issue.

    Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
    Clear camera application data: Apps>Camera>Storage>Clear Data
    Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

    Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

    Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/

    If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

    Warm Regards,
    Samsung Customer Support

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