Now a days, Facebook and messenger both are not opening. Stuck at welcome screen. My device is S9+. When I clear the app data and cache, it will work for first time. Then it will not. What is the issue guys?
Please be assured and to resolve this issue kindly follow the given below steps:
1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon. Exit safe mode: Hold the power button and select restart on the device. 2) Reset the device: settings >General Management > Tap on Reset. Note: Before reset make sure to have back up of the data via Smart Switch Mobile App (Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
cs_member10
Moderator
06-9-2020 08:38 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve this issue kindly follow the given below steps:
1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
Thank you for writing to Samsung
Warm Regards,
Samsung Customer Support
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