title:
Edge lighting plus not working
(Post creation time:
11-15-2024 03:47 AM
)
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goodthings
Expert Level 5
11-15-2024 04:47 AM
in
goodthings
Expert Level 5
11-15-2024 04:47 AM
in
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cs_member10
Moderator
11-16-2024 05:12 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
● Kindly try to enable the edge lighting plus after performing the above given steps.
Path: Settings > Notifications > Notification pop-up style > Edge lighting style > Select Effect, Color, Advanced > tap ‘Done.’
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open samsung member application > tap on support > tap on send feedback >choose composer option > select error > select the appropriate category > type your query ).
Warm Regards,
Samsung Customer Support
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