title:

Correct pattern lock it shows incorrect pattern

(Post creation time:  

05-19-2025 12:16 PM

)

190 Views

C

Ck_1984

Active Level 1

last edited

 

05-19-2025 12:16 PM

 

in

 
In Samsung S 20 Fe 5g I have bad experience the day before I put the correct pattern why it displays incorrect pattern after some time phone lock even though I am using the mobile no body can touch the mobile. Why it happens ? After I go to Samsung service center they reset mobile all data erased messages and contact any idea before going to service center how to backup
    • A

      AlienSec

      Active Level 7

      05-19-2025 12:26 PM

       

      in

       
      Hey buddy, you can backup to external drives like to a computer or simply backup to samsung Cloud. Most times if you have enabled automatic backup in samsung acc that'll do. Or specially for contacts you can also backup to google acc. But photos videos and apps will be all deleted.

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    • A

      AlienSec

      Active Level 7

      05-19-2025 12:29 PM

       

      in

       
      Make sure you have the purchase invoice or receipt as this is related to security you might need to verify your identity for security reasons.

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    • C

      cs_member10

      Moderator

      05-20-2025 06:27 AM

       

      in

       

      Dear Samsung Member,

      Greetings from Samsung Customer Support!

      Thank you for your query regarding data backup on your device. We would like to inform you that in order to take a data backup, you must first unlock the device. Unfortunately, there is no option available to retrieve a data backup without unlocking.

      If you have any further questions or need assistance with unlocking your device, please feel free to reach out.

      Warm Regards,
      Samsung Customer Support

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