title:
Connectivity problem
(Post creation time:
06-18-2024 11:48 AM
)
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goodthings
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06-18-2024 12:15 PM
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goodthings
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Achint276
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cs_member10
Moderator
06-19-2024 02:55 AM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).
Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.
Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.
Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.
Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.
Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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