title:
Bluetooth connectivity issues
(Post creation time:
11-28-2023 03:30 PM
)
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NoName500
Active Level 4
11-28-2023 06:12 PM
in
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cs_member10
Moderator
11-29-2023 04:23 AM
in
Dear Samsung member,
Greetings from Samsung customer support.
As per your concern regarding Bluetooth not connecting, we would request you kindly perform the following steps to resolve your issue.
Reset app preferences: Settings > Apps > More option > Reset App Preferences.
Kindly try to connect your device with "other devices" and check.
Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Reset settings: Settings>General Management>Reset> Reset all settings to their default.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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