Touch response issue while charging

why you should use the mobile while charging 😳

probably because of heating the touch response malfunctions

This is a common issue and happens with iphones, iPads as well. While charging the touch sensitivity doesn't work as desired. So best is to charge your phone and then use it. It is not an issue but this gets triggered .

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Please be assured and to resolve this issue kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2)Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support