‎September security patch for Note 20 Ultra

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RavindraSNV

Active Level 3

last edited

09-16-2020 06:32 PM

in

Galaxy Note

Hello Samsung,

Where is the September patch for Note 20 Ultra. The whole world is receiving it. Why delay it in our Country?

Are you going to address the SMS issue on the S20 series and Note 20 series in the September patch?

Regards,

Ravindra Sandepudi

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M
Max13
Active Level 5
09-16-2020 08:08 PM

in

Galaxy Note
what is the SMS issue?
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R
RavindraSNV
Active Level 3
09-16-2020 08:16 PM

in

Galaxy Note
I am not receiving messages on my Note 20 Ultra. Its disgusting after spending huge money. I am missing my OTP's and unable to setup my services. I have restarted my device, checked for the message center number from carrier, I have even performed Network reset, factory reset as well. Its works for few minutes and again its back to square one. I won't receive any messages. I have to remove the SIM and put it back. Then I get all the messages at once. Removing SIM to check if I got any messages is disgusting after spending huge money.
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M
Max13
Active Level 5
09-16-2020 08:21 PM

in

Galaxy Note
strange! Have tries resetting the phone to factory reset. do not copy setting while restoring the backup.
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M
Max13
Active Level 5
09-16-2020 08:22 PM

in

Galaxy Note
it is working well for my note 20 ultra.
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R
RavindraSNV
Active Level 3
09-16-2020 08:38 PM

in

Galaxy Note
yep, it is strange. Took it to the service center and was able to reproduce the issue in front of them. They say that the R&D team is working on it.
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S
Samsung_Support3
Moderator
09-18-2020 05:39 PM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Clear the messaging app's data:-
Settings>Apps>Select and tap on Messages>Storage>Clear data>OK>Message app data cleared

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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R
RavindraSNV
Active Level 3
09-20-2020 10:05 AM

in

Galaxy Note
All those steps have been performed and still no result. I guess people in other countries are also facing same issues. Not sure if you people check the feedback of your products.

https://us.community.samsung.com/t5/Note20/Note-20-Ultra-not-receiving-text-messages/td-p/1412741

The service center did all the steps. They have performed a system level reset as well to no use.

You guys just take money from people's pocket without proper testing of the devices.

SMS is a basic feature of the phone. Even a feature phone does that correctly. After charging more than a lakh rupees, you guys are simply kneeling down in front of feature phones.

Shame on you Samsung.
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September security patch for Note 20 Ultra

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