‎Samsung note 10 lite | Samsung Members Community

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Varunsbk

Active Level 1

last edited

03-18-2020 12:30 PM

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Hi, all I am using Samsung note 10 lite for past one month and I wanted to know if anyone using the same device facing the ear piece heating issues.

Please let me know how to resolve this issue.

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cs_member9
Active Level 7
03-20-2020 11:48 AM

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Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly perform the below mentioned troubleshooting steps:
1) On the home screen swipe down the notification panel. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

2) Decrease the screen brightness. Sometimes high brightness level may cause the heating issue.

If the issue still persists kindly attach the log file and the screenshot of the issue. Send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.

Thank you for writing to Samsung.

Warm regards,
Samsung Customer Support
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Varunsbk
Active Level 1
03-20-2020 12:13 PM

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Galaxy Note
I have done these many times and most of the time the screen is heating as if we can boil an egg
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Varunsbk
Active Level 1
03-24-2020 03:22 AM

in

Galaxy Note
can you please let me know, how to get the log file.
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