‎Note10 Lite Touch unresponsive. | Samsung Members Community

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SaGa22

Active Level 1

last edited

12-11-2020 04:10 PM

in

I've been using Note10 Lite for the past two months now. I've noticed from day 1 that my screen becomes unresponsive when charging every single time. I tried restarting the phone but the issue persists. Over the time I've noticed that the issue gets resolved when you put off fast charging.

I assumed it's a software issue and would get solved through OTA updates but its still the same.

I can only use the S Pen while fast charging the device as the device doesn't respond to touch. Not even the fingerprint scanner works while fast charging.

Really bad experience.

U
user20
Active Level 6
12-12-2020 09:26 AM

in

Galaxy Note
exactly the same issue
U
user20
Active Level 6
12-12-2020 09:26 AM

in

Galaxy Note
lets write to samsung
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CM
cs-member13
Expert Level 4
12-15-2020 08:50 AM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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PAI74
Beginner Level 3
05-3-2021 03:22 AM

in

Galaxy Note
Same problem with me as well. Then on the samsung community I read that this issue would get resolved if one puts the mobile in 'safe mode'. So I tried that too with no help. Now the problem has worsened. Many applications suddenly stop. Eg. I'm watching a video and all of a sudden, the video player app closes by itself, or I'm playing a game and game closes off from the screen. This is becoming annoying now.
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Note10 Lite Touch unresponsive.

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