‎Note 9 Screen problem | Samsung Members Community

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Samsung_0luv9Rr

Beginner Level 2

last edited

11-4-2020 10:30 AM

in

I am facing screen discolouration and horizontal lines problem in note 9. I have seen many posts across countries. I also visited Samsung authorised service centre. They confirmed it as hardware problem. they quoted around Rs 17k+ for screen replacement. I did not expect this from the so called premium handset. I think it is the time for Samsung India to look into this.

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AU
Anonymous User
Beginner Level 1
11-4-2020 10:47 AM

in

Galaxy Note
they won't look into this they don't care about customers at all
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A
Abpal
Active Level 10
11-4-2020 02:54 PM

in

Galaxy Note
Write to CEO's office and ask for free replacement as this problem came after update.
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CM
cs-member13
Expert Level 4
11-5-2020 04:35 PM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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A
Acoustic_Hive
Active Level 1
11-19-2020 11:38 AM

in

Galaxy Note
I have a simple fix for this.

Please try it. I made a simple video about it.

https://youtu.be/LBPET5BFl54
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Tushkki
Beginner Level 2
12-2-2020 08:26 AM

in

Galaxy Note
Even, I am facing this issue from last 15 days. Called up customer care and they told me I am the first one of raising such issue with Note 9.
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TheManikSood
Active Level 3
05-16-2021 10:19 AM

in

Galaxy Note
Samsung is losing my respect with no support for a premium phone like note 9. I am facing the same issue of screen discolouration.
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title:

Note 9 Screen problem

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