Note 10+ offer redemption error

i chat with customer care...that app is still not updated....offer is only for December buyer....if u buy in dec...then call the customer care for redeem code.

Are they giving redeem code on phone call with customer care ?

Please reply

contact to customer care they will give you solution for that and i also checked myself same problem show unable to get IMEI. Maybe its because of android 10 in android 9 its easily to detect IMEI. I think you should wait for first update in android 10 there is a chance to fixed this issue.

I called the customer care and told they same
They asked me for the necessary details and told that the problem will be resolved in 7 to 8 days and they will call you or send a mail

Update: I downgraded to android 9 and redeemed the offer.

Downloaded the firmware android 9 from SamMobiles. and flashed it through odin.

Update the Samsung shop app from playstore and you can claim the offer