‎Note 10 Plus | Samsung Members Community

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kapilmalik

Active Level 7

last edited

04-22-2020 02:54 AM

in

Galaxy Note

Hi, after the update UI 2.1, the battery of Note 10 Plus has started draining at faster pace..

Is anyone else also facing similar issue?

I have tried to deep sleep (a new feature of 2.1) some apps but the draining of battery is not getting controlled...

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iamrohitkm
Expert Level 5
04-22-2020 02:59 AM

in

Galaxy Note
Yup the same issue is with S10 also after 2.1 update. Also device is getting slight warm while i am using. I have reported to Samsung. You also do it. I think Samsung might be aware of this and they will roll out the fix soon.
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kapilmalik
Active Level 7
04-22-2020 03:02 AM

in

Galaxy Note
absolutely. let me also write to Samsung on this.
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chintan2304
Active Level 7
04-22-2020 03:53 AM

in

Galaxy Note
yeah, I'm facing same problem with my A20....
I reported about it..but there is no reply form team Samsung..
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anandverma
Active Level 5
04-22-2020 03:53 AM

in

Galaxy Note
when you get the update? is that updates available in India?
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kapilmalik
Active Level 7
04-22-2020 04:07 AM

in

Galaxy Note
in the beginning of April
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anandverma
Active Level 5
04-22-2020 04:13 AM

in

Galaxy Note
thanks for reply bro but why I dont get this update? many times i tried to get the update bt no sign yet shown on my phone. what method you used for update?
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kapilmalik
Active Level 7
04-22-2020 04:19 AM

in

Galaxy Note
regular software update bro. nothing specific. it's a heavy file though.
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iamrohitkm
Expert Level 5
04-22-2020 04:27 AM

in

Galaxy Note
Send error reports from Samsung members app
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KavUtk
Active Level 8
04-22-2020 07:05 AM

in

Galaxy Note
I am using FHD+ settings as display and getting 10+ hrs as battery backup.
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MaverickSiD
Active Level 3
04-26-2020 08:29 PM

in

Galaxy Note
Super fast charging is not been displayed on screen or screen lock while charging the phone with OEM charger and usb and also cannot find super fast charging toggle in battery settings, is it just me? did your issue get resolved? any solutions
available?
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cs_member10
Moderator
04-28-2020 12:42 PM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue of "battery drainage" Please follow given steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

For more information please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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title:

Note 10 Plus

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