‎Network issue | Samsung Members Community

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BhupeshSingh

Beginner Level 2

last edited

07-18-2020 04:09 PM

in

My galaxy note 10 Plus had network issue with Airtel at same time other phones are showing good network.

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AU
Anonymous User
Beginner Level 1
07-18-2020 04:11 PM

in

Galaxy Note
Samsung devices network little bit slower than other devices...Samsung allaways try to overcome radiation frequency
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CM
cs-member13
Expert Level 4
07-21-2020 04:31 AM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network problem" issue please follow below given steps:-

1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2. Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

3. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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