‎Network Problem with note 9 | Samsung Members Community

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Mahesh11

Active Level 1

last edited

02-15-2019 05:47 PM

in

Hello guys i have galaxy note 9 and i suffring from serious network problem. I am register for beta testing for pai in note 9 and for unstable software i opt out from beta and reinstall previous android from samsung smart desktop app and then after some time i got android pai update and problem start:
First in my airtel sim card i think its problem with network then i switch to jio and secondary sim card bsnl but same problem "i am not getting my full internet speed" when i speed test i am getting only 200-700kbps i test my sim card in other mobile and i got 14 mbps. But when i reset my network setting 3-4 i got my internet normal but after location change i have same problem. And today after sim swap, turn on only single sim 4g only and more the 20 time network reset i am getting only 0.1 mbps in speed test in jio and my brother getting 12 mbps in his old redmi note 3.

Please guys help me to get out from this situation. And ignor my english
Thank you

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Sushantnayak
Active Level 9
02-15-2019 06:53 PM

in

Galaxy Note
Contact your service provider for settings & if it doesn't work contact samsung customer care for the resolution.
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Ravi0883
Expert Level 5
02-16-2019 02:39 AM

in

Galaxy Note
try to reset your phone
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kushal
Active Level 10
02-16-2019 03:35 AM

in

Galaxy Note
yes in beta some kind of issues are there.
plz pray for the martyr who died for our safety
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admin_
Expert Level 5
02-17-2019 04:19 AM

in

Galaxy Note
"Thanks for being with Samsung and for sharing your Concern.

Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-

1) Ensure that network frequency of your device should be selected on Auto-mode.

Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).

2) Search for the Network Manually by the steps as mentioned:

Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.

3) You may check by exchanging the SIM in SIM slots.

4) Insert different SIM card in your mobile and check if the issue is resolved or not.

If still issue persists then we would suggest you to once contact with your service provider.

"
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title:

Network Problem with note 9

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