title:
My Galaxy Note 9 is heating after recent software updates.
(Post creation time:
06-20-2020 05:36 AM
)
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Reshu143
Active Level 7
06-20-2020 05:48 AM
in
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immi007
Expert Level 5
06-20-2020 05:59 AM
in
1- Make sure that 20% internal storage is free for which clear the RAM memory and storage of device (Settings > Device care > Memory/Storage > Clean Now).
2- Stop the background running app (Tap on the left soft key and close all the running apps).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
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cs-member13
Expert Level 4
06-23-2020 01:59 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Overheating" issue please follow the below given steps:
1)Close background running apps.
2)Uninstall the unnecessary apps.
Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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