title:
Getting error in application error
(Post creation time:
10-26-2023 04:35 PM
)
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T
TulikaMazumder
Active Level 1
Getting error in application error continuously after transferring data from old mobile to Galaxy Note 20 Ultra 5g. Error does not mention which application but kept on coming after few seconds with only cancel and OK options. Tried rebooting the device multiple times but issue is not resolved. Please help.
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JARVISRishabH
Expert Level 5
10-26-2023 04:40 PM
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TulikaMazumder
Active Level 1
10-26-2023 04:43 PM
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JARVISRishabH
Expert Level 5
10-26-2023 05:29 PM
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umesh30
Expert Level 2
10-26-2023 05:16 PM
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cs_member10
Moderator
10-27-2023 04:09 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
In case the issue still persists, Kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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TulikaMazumder
Active Level 1
11-4-2023 03:11 PM
in
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