title:
Galaxy Note 9 discoloration
(Post creation time:
05-20-2020 08:21 AM
)
5519 Views
A
Amarkangda
Active Level 3
Note 9 screen discoloration after March update. If i keep the brightness to minmum or maximum, the phone is still usable. But anything in between shows a green screen and display freezes. Installed oled saver app and PWMfree app and now the phone screen is working with some compromise. Please fix this in future update. Many users throughout the world are facing this same issue I have been samsung loyal customer for last 15 years and dont expect such issues with a brand like samsung. Please help....
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mk99
Active Level 6
05-20-2020 08:36 AM
in
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Anonymous User
Beginner Level 1
05-20-2020 08:57 AM
in
a latest security patch has broken the note 9 screen
junaid00786
Active Level 1
05-20-2020 11:54 AM
in
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Amarkangda
Active Level 3
05-20-2020 04:07 PM
in
0 likes
JUSTJILAN
Beginner Level 5
05-20-2020 07:23 PM
in
0 likes
Amarkangda
Active Level 3
05-20-2020 08:12 PM
in
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Samsung_Support3
Moderator
05-23-2020 09:05 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for being our loyal customer. Providing a continued great experience is our first priority. We apolozise for your inconvenience. Please perform the below mentioned steps to resolve the issue:
Check device in Safe Mode.
1. Press and hold the Power key, when Power off icon appears.
2. Press and hold the power off icon.
To exit safe mode just restart your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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AK0101
Active Level 6
06-4-2020 02:03 PM
in
You have been giving same suggestions to everyone out there. And still none of the Note 9 users are able to resolve this issue. Why is it so hard to digest for Samsung that it started after March update. Don't you think you should provide us the right update regarding this issue.
Or at least have the guts to accept that indeed this is Samsung fault.
This would be my last Samsung device.
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AK0101
Active Level 6
06-4-2020 02:03 PM
in
You have been giving same suggestions to everyone out there. And still none of the Note 9 users are able to resolve this issue. Why is it so hard to digest for Samsung that it started after March update. Don't you think you should provide us the right update regarding this issue.
Or at least have the guts to accept that indeed this is Samsung fault.
This would be my last Samsung device.
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Samsung_46bBkPw
Beginner Level 2
07-23-2021 10:06 AM
in
Team,
The following was tried many times and sent the error reports as well but you guys cannot find anything in that report.
The problem what I feel is the with the wrong update installed on the Note 9 phones.
We need a solution to install an older version of Android on the phone and then update directly to the latest one.
Unfortunate the bootloader is blocked and a non tech person like me cannot break it and install the older version.
I am 110% sure this can resolve the issue. 200% sure it is not a hardware issue as told by the Samsung service centers or tech services
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junaid00786
Active Level 1
05-24-2020 01:27 PM
in
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Sackett
Active Level 1
05-27-2020 05:55 AM
in
Amarkangda
Active Level 3
05-27-2020 06:28 AM
in
Tejdeepk
Active Level 3
06-25-2020 07:38 PM
in
Sackett
Active Level 1
05-27-2020 12:35 PM
in
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chaitanyakale
Active Level 1
05-29-2020 12:44 PM
in
Samsung seems to have known about this issue for long. Facing the same issue since last week or so. I could find that it was reported in November 2019 at least, unlikely to be a software issue. Software update may have expedited it for normal users. https://www.youtube.com/watch?v=6L9MQb0KOqw
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