title:
GALAXY NOTE 10 LITE
(Post creation time:
04-21-2020 02:38 PM
)
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P
punitrajyaguru
Active Level 3
Galaxy note 10 lite new mobile fingerprint not working properly and sim slot 1 is network not catching very poor quality don't buy.
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hedgehog
Expert Level 5
04-21-2020 02:47 PM
in
re register your biometrics placing finger carefully on the sensor don't use any screen guard and keep screen clean
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punitrajyaguru
Active Level 3
04-21-2020 03:23 PM
in
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drpiyush24
Active Level 6
04-27-2020 07:06 AM
in
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Samsung_Support4
Moderator
04-28-2020 10:19 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We are sorry for your inconvenience. Please perform the below mentioned steps to resolve the issue:
1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.
2) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
3) Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys,pens,and necklaces.
4) Ensure that your fingers are not wet, they should be clean and dry.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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