title:
Display discoloration
(Post creation time:
08-3-2020 02:30 PM
)
432 Views
P
pathma3g
Beginner Level 2
After update, had same issue. Went to samsung customer service, they say led poblem...hmmmm
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Anonymous User
Beginner Level 1
08-3-2020 02:36 PM
in
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Dilli
Expert Level 5
08-3-2020 04:30 PM
in
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afzarulsamsung
★★
08-3-2020 04:44 PM
in
Rishikesh1
★★
08-3-2020 04:46 PM
in
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cs-member13
Expert Level 4
08-5-2020 04:56 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue kindly follow the given below steps:-
1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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