title:

Display discoloration

(Post creation time:  

08-3-2020 02:30 PM

)

432 Views

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pathma3g

Beginner Level 2

last edited

 

08-3-2020 02:30 PM

 

in

 

After update, had same issue. Went to samsung customer service, they say led poblem...hmmmm

    • AU

      Anonymous User

      Beginner Level 1

      08-3-2020 02:36 PM

       

      in

       
      did you used smart switch?

      0 likes

    • D

      Dilli

      Expert Level 5

      08-3-2020 04:30 PM

       

      in

       
      Your display needs replacement. No other way t o solve it.

      0 likes

    • A

      08-3-2020 04:44 PM

       

      in

       
      not only u there are so much users are facing the same issue,note9 s9+ and now s10 users are facing this issue, don't go for the display replacement, the issue is highlighted samsung must find the solution for it,
    • R

      08-3-2020 04:46 PM

       

      in

       
      bro there is simple fix. Enable always on display on your phone if you havent. Then lock ur phone and unlock. You can choose Tap to Show also in AOD. Let me know if this works.

      0 likes

    • CM

      cs-member13

      Expert Level 4

      08-5-2020 04:56 AM

       

      in

       

      Dear Samsung Member,


      Greetings from Samsung Customer Support!


      To resolve the issue kindly follow the given below steps:-


      1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
      Exit safe mode: Hold the power button and select restart on the device.


      2. Reset the device:- Settings >General Management > Tap on Reset.
      Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
      (Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


      If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
      Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

      Thank you for writing to Samsung.


      Warm Regards,
      Samsung Customer Support

      0 likes

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