Please be assured and perform following methods to resolve the Camera quality issue:
1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications. To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon. To Exit safe mode: Restart the device.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Ehsank
Expert Level 5
01-3-2021 11:35 AM
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kichubai
Active Level 1
01-3-2021 11:41 AM
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Anonymous User
Beginner Level 1
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cs-member13
Expert Level 4
01-5-2021 04:28 PM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera quality issue:
1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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