kindly follow the below-mentioned steps to resolve the issue: 1. Restart the TV and device. 2. Try to connect the TV with another device and mobile device with another TV. 3. Check the Wi-Fi connectivity strength as it should be strong.
For further assistance, register your concern in the Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Samsung_Support2
Expert Level 3
01-31-2020 11:06 AM
in
Hi there,
kindly follow the below-mentioned steps to resolve the issue:
1. Restart the TV and device.
2. Try to connect the TV with another device and mobile device with another TV.
3. Check the Wi-Fi connectivity strength as it should be strong.
For further assistance, register your concern in the Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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