title:
slow downloading
(Post creation time:
03-27-2020 10:24 AM
)
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hedgehog
Expert Level 5
03-27-2020 10:27 AM
in
try using a wifi connection instead if possible
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Kysar
Active Level 3
03-27-2020 10:33 AM
in
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Kysar
Active Level 3
03-27-2020 10:33 AM
in
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Kysar
Active Level 3
03-27-2020 10:33 AM
in
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hedgehog
Expert Level 5
03-27-2020 10:45 AM
in
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Shashwat
Active Level 6
03-28-2020 03:27 PM
in
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Samsung_Support3
Moderator
05-4-2020 12:56 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
1. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
2. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
3. Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.
If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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