‎m31 back gesture problem | Samsung Members Community

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pk246

Active Level 6

last edited

01-30-2021 07:44 AM

in

After updating android 11 back gesture is not working properly sometimes in Galaxy m31

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Ehsank
Expert Level 5
01-30-2021 08:01 AM

in

Galaxy M
do these steps it may help if after update you faced this issue

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.
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Samsung_Support1
Moderator
02-2-2021 02:45 PM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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