title:
full screen
(Post creation time:
01-24-2021 05:44 AM
)
400 Views
While using full screen in game ( free fire ) swipe the notification panel from game getting glitch effects while swipe up & down. And while playing game, if I minimize the game ,go to other app to see message or whatever, And then I come back to open the game application means the touches are not working properly on the game button well. I attached video file kindly see it.. Before minimize the game buttons working well.. After minimize the game & opening the game means game buttons not working well.
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ChandanMallick
Active Level 10
01-24-2021 05:59 AM
in
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cs-member13
Expert Level 4
01-27-2021 07:55 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Be assured, to resolve the issue please follow below given steps:-
1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.
2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.
If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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