title:

Regarding Accessibility settings not working.

(Post creation time:  

07-7-2021 07:37 PM

)

1806 Views

A

Ankit_Naik

Active Level 6

last edited

 

07-7-2021 07:37 PM

 

in

 
A strange bug in my device M31 is introduced after 1st June 2021 Security patch. 
In My Galaxy M31 under the settings when I select Accessibility option then the Display goes black for few seconds and then forces out to Home Screen. Accessibility settings are not been able to access or modify. 
I don't know whether its the problem only in my device or Anybody else also has same issue. 
I need a fix to this problem Samsung.

    • S

      Sidhabhi

      ★★

      07-7-2021 11:12 PM

       

      in

       
      Once reset accessibility settings

      Settings>general management>select reset>click on reset accessibility settings
      S

      Sidhabhi

      ★★

      07-8-2021 04:03 AM

       

      in

       
      So,once perform reset apps preferences

      Settings>apps>click 3 dots at top right corner>select reset apps preferences

      0 likes

      A

      Ankit_Naik

      Active Level 6

      07-8-2021 04:22 AM

       

      in

       
      Even that didnt work.
      The problem is , Asseccibility name is shown under the Settings app. But if clicked the display goes black and the directly goes to Home Screen.

      0 likes

      R

      rajubaisla

      Active Level 3

      04-8-2024 08:21 AM

       

      in

       
      2024

      0 likes

    • B

      Bsan

      Active Level 6

      07-8-2021 01:32 AM

       

      in

       
      Clear cache for accessibility app.

      If still problem persists then Reset Accessibility settings.

      0 likes

      A

      Ankit_Naik

      Active Level 6

      07-8-2021 03:55 AM

       

      in

       
      Did this method too but still the problem exist.😕

      0 likes

      A

      AJ11111

      Active Level 7

      07-8-2021 04:31 AM

       

      in

       
      Try to update it, I dnt have any issues for this menu

      0 likes

      A

      Ankit_Naik

      Active Level 6

      07-8-2021 05:15 AM

       

      in

       
      Did everything.... Udated it, then downgarded it. Yet no resolution.....🤦

      0 likes

    • A

      AJ11111

      Active Level 7

      07-8-2021 04:32 AM

       

      in

       
      Try to reset all the settings

      0 likes

      A

      Ankit_Naik

      Active Level 6

      07-8-2021 05:14 AM

       

      in

       
      Did it but because of that now accessibility requirements apps have stopped working.🤦

      0 likes

      A

      AJ11111

      Active Level 7

      07-8-2021 06:24 AM

       

      in

       
      Try to uninstall any latest patch for webview then reset settings then if still not working try last hard reset or factory reset

      0 likes

    • A

      AJ11111

      Active Level 7

      07-8-2021 06:25 AM

       

      in

       
      Also try to reset all apps settings & restore to factory default settings

      0 likes

      A

      Ankit_Naik

      Active Level 6

      07-8-2021 01:23 PM

       

      in

       
      Last option is only to Restore to Factory settings and will have to do it....🤦

      0 likes

    • S

      Samsung_Support2

      Expert Level 3

      07-11-2021 03:38 PM

       

      in

       

      Dear Samsung Member,

      Greetings from Samsung Customer Support!

      We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

      Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

      Note. please attach the error log file within 15 minutes of the error occurred.

      Thank you for writing to Samsung.

      Warm Regards,
      Samsung Customer Support

      0 likes

      A

      Ankit_Naik

      Active Level 6

      07-12-2021 06:53 AM

       

      in

       
      Did it more than 5 times , didn't get any respone.

      0 likes