‎Network issues | Samsung Members Community

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abjsjsjwjs

Beginner Level 2

last edited

08-15-2021 11:27 AM

in

Iam using Samsung M31 mobile from 9 months and facing network issues from past 6 months. I had changed 3 sim cards to resolve issues but no use. I think issue is with the mobile only. How can I fix my network issues.

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Members_3Ofphlv
Active Level 7
08-15-2021 01:34 PM

in

Galaxy M
FOLLOW THIS TIPS ⬇️👇⬇️

try to use single sim .on your phone ....because Samsung m series phone can't handel dual 4g with good signal and speed ..(poor antenna)

after doing this if you still not getting better signal compare to others phone on same network same area .then try to hardreset your phone .

last method- after hardreset if problem still there then try to change network frequency. by using Samsung band selection app (for more details cheak on YouTube .there are so many videos available regarding Samsung band selection app)

after all of this if your problem still there .go to the service center .
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Samsung_Support2
Expert Level 3
08-17-2021 05:23 PM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%20the%20same%20SIM,visit%20Samsung%20authorized%20service%20center.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Network issues

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