title:
Camera quality
(Post creation time:
12-21-2020 03:37 PM
)
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cs-member13
Expert Level 4
12-22-2020 10:48 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera quality issue:
1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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alex_crypto_anime
Active Level 3
12-29-2020 01:57 PM
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NikRK
Active Level 6
01-14-2021 11:00 AM
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