title:
Bug in face detection
(Post creation time:
05-18-2020 12:20 PM
)
359 Views
H
himanshusinhacse
Beginner Level 2
I have samsung m30s phone.its face Detection have bug. It unlock your phone even your eyes are closed. Dear samsung pls rectify it.
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cancel234t6789012345
Active Level 3
05-18-2020 12:32 PM
in
AMPK
Expert Level 3
05-18-2020 03:19 PM
in
0 likes
Anonymous User
Beginner Level 1
05-18-2020 05:53 PM
in
Go to settings, biometrics, face unlock and then turn on "requires eyes". That will help you. Only works on android 10.
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cs_member9
Active Level 7
05-20-2020 07:16 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:
Re-register the face lock: Settings> Biometric and security> Face recognition> Continue> Set a screen lock method> Continue> Set a screen lock method> Hold the screen facing towards you and look at the screen> Position your face inside the frame on the screen.
We recommend customers to use only Samsung approved Screen protector.
If the issue still persist, register your concern in Samsung Members Application for better assistance (Samsung Members App >> Feedback >> Error report >> Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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Mayursahu
Beginner Level 2
09-28-2020 04:39 PM
in
I have samsung m30s phone..its face detection feature have bug.. my younger brother is able to unlock my phone with his face..its a very big issue with samsung phones..
0 likes