Bixby problem

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we kindly advise you to perform some basic troubleshooting steps:

Navigate to Apps > Navigate to and open Settings, and then tap Apps > View system apps > Tap the Sort icon, and then tap the switch next to Show system apps. Tap OK. Clear the data for Bixby system apps > Tap Bixby Voice, and then tap Storage. Tap Clear data, and then tap OK.

If Bixby is not responding, try the following methods to improve voice command accuracy.
1. Go to Settings > Voice wake-up > [Delete voice wake-up recording] to delete and then re-register voice commands.
2. Go to Settings > Voice wake-up and change [Wake-up Sensitivity] to [High].
3. Go to Settings > Voice wake-up > [Improve voice wake-up accuracy] and repeatedly record commands.

Please make sure there is not any background noise, and your smartphone microphone is not covered when you give voice commands. You also need to start giving your voice command while the Bixby logo's background colour remains blue (i.e., turned on) in order for Bixby to recognize your voice.

If you encounter any other unexpected situation and have any further queries, please contact us again with following steps.
Bixby - Three dots - Settings - Contact us - Send feedback.

Warm Regards,
Samsung Customer Support