Samsung Members Community

title:

apps closed

(Post creation time:  

02-24-2018 01:24 AM

)

197 Views

J

Jeshubabu

Beginner Level 2

last edited

 

02-24-2018 01:24 AM

 

in

 
Galaxy J
I'm using j7 prime, in this if i opened messenger app, Facebook app it's closed automatically within a minute. give me suggestion.

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    • A

      admin_

      Expert Level 5

      02-24-2018 10:51 AM

       

      in

       
      Galaxy J
      Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
      - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
      - Navigate to apps >> Settings >> Apps >> Facebook and messenger >> Storage >> Clear data and Force stop.
      - Update the Facebook and messenger application.

      Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

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