Sound Problem in J7 2016

sound is low in j7 2016...we want free replacement!!!

We apologize for the inconvenience caused. We would like to inform you to follow the steps below to resolve your concern:-

- Kindly go to Settings > Accessibility > Hearing > Mute all sound > Enable and disable.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, we would suggest you to visit nearby Samsung Service Center in order to get your device physically inspected by the service engineer. Please find service center details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

please post it in Twitter with #j72016 for getting oreo update 8.1

sir my phone samsung j6 2018 i purchesh 10 days but today sound not working all sound has been desble