title:

Sound Increase Decrease Issue

(Post creation time:  

03-15-2018 04:24 AM

)

275 Views

R

Rifan

Active Level 4

last edited

 

03-15-2018 04:24 AM

 

in

 
When I played the video some on mx player or put a Video status on the whatsapp The video song sound instantly decrease by themselves also audio song was decreased by themselves.
I couldn't find what is the problem , Samsung please explain or fix the issue as soon as possible .

My phone model is J7 Pro .
    • AU

      Anonymous User

      Beginner Level 1

      03-15-2018 05:26 AM

       

      in

       
      these are common problems please check it online for solution

      0 likes

    • A

      admin_

      Expert Level 5

      03-15-2018 12:00 PM

       

      in

       
      Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
      1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
      2) Keep updating the device via FOTA or Smart Switch.
      3) Take full data backup and reset the device.
      Be sure to hit ♡ when you find an answer that works for you.
      For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

      0 likes