‎Lock Screen Issue | Samsung Members Community

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SVM

Active Level 3

last edited

06-12-2018 03:18 PM

in

I have J7 Max. In my scrren lock type i have already have lock as pattern and fingerprint.
When I tried to open my phone some time pattern is required bit some time it open directly. I have security issues. Anybody can use my phone. How can this problem is possible ???

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Devv_007
Expert Level 5
06-12-2018 03:20 PM

in

Galaxy J
Goto-lock screen and security>Smart Lock and then disable all of them.And then check.
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maheee
Active Level 1
06-12-2018 03:21 PM

in

Galaxy J
u need changes in settings
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SVM
Active Level 3
06-12-2018 03:26 PM

in

Galaxy J
ok I will Check
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admin_
Expert Level 5
06-14-2018 10:31 AM

in

Galaxy J
We apologize for the lock screen issue facing in the device. We suggest you to kindly check the following settings to fix the issue:

- Navigate to settings>>Lock screen and settings>>Smart lock>>Disable its features.
- Remove all the screen lock and assign again.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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Lock Screen Issue

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