Samsung Members Community

title:

J5 jio network problem

(Post creation time:  

11-14-2017 06:00 AM

)

1281 Views

N

nishant13

Active Level 1

last edited

 

11-14-2017 06:00 AM

 

in

 
Galaxy J
On my J5 jio network is disconnected after every half an hour and to connect back i have to restart the network. I have contacted the Jio and replaced the sim but problem is still same they told me that problem is in phone. The problem is only with 4g network rest are working fine.

0 likes

  • A

    Aayoush

    Active Level 6

    11-14-2017 06:21 AM

     

    in

     
    Galaxy J
    see this to solve the problem http://tbk.bz/b4x4tfji

    0 likes

  • A

    admin_

    Expert Level 5

    11-14-2017 08:09 AM

     

    in

     
    Galaxy J
    Thanks for being with Samsung and for sharing your concern. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

    Be sure to hit ♡ when you find an answer that works for you.

    0 likes

    S

    sganguly

    Beginner Level 2

    11-20-2017 12:30 PM

     

    in

     
    Galaxy J
    this also happen in my mobilej5 2016 pls fix this issu

    0 likes

  • M

    mnh

    Active Level 10

    11-14-2017 08:47 AM

     

    in

     
    Galaxy J
    well might be there is an hardware issue..do a factory reset if it works. otherwise contct customer care..

    0 likes

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