title:
Bluetooth connectivity problem
(Post creation time:
01-26-2018 05:39 AM
)
187 Views
I owe a galaxy j7 prime phone.While listening music on streaming(viz.wynk music,gaana,saavn) or samsung music app through portable bluetooth speaker, after sometime the bluetooth is getting disconnected and music starts playing via phone speaker.Again I need to reconnect the bluetooth speaker and after sometime again it is getting disconnected.It is frequent actually.I checked with 3-4 different model speakers at placing the phone and speaker side by side but result is same for all.Any solution anyone?
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admin_
Expert Level 5
01-26-2018 12:02 PM
in
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Bluetooth >> Storage >> Clear data and force stop.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Be sure to hit ♡ when you find an answer that works for you.
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s01gautam
Active Level 6
01-27-2018 06:57 AM
in
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