title:
F41 Camera auto focus issue
(Post creation time:
01-11-2024 09:15 AM
)
614 Views
A
Abhirajkumar518
Active Level 4
After the last security updates of my Samsung F41 4G smartphone, the camera auto focus is neither working while taking photos nor in videos. Everytime I have to tap and focus while using the camera app. Please fix it. That's why I prefer stock android phones like Motorola over Samsung.
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cs_member10
Moderator
01-12-2024 04:31 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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